FAQ
1. What are the main products your company offers?
Our company specializes in the production and supply of high-quality solar products, including:
- Solar Charge Controllers
- Inverters
- Energy Storage Batterie
- Solar Panels
- Other solar related products
2. How many years of experience does your company have in the industry?
With over 10 years of experience in the solar energy industry, we have developed extensive technical expertise and market insights. Over the past decade, we have successfully helped our global clients secure their market positions, earning the trust as a reliable and powerful partner.
3. How well are your products performing in international markets?
We are committed to providing efficient and reliable solar products to customers globally and have established a widespread sales network in various countries and regions. Our products have been exported to multiple countries and regions, including Europe, North America, Asia, and Africa, and have gained widespread recognition from customers.
4. Where are your factories located?
We have several production facilities in China, located in:
- Foshan
- Zhongshan
- Yiwu
- Yingtan
These factories are equipped with advanced production equipment and adhere to strict quality control systems to ensure that every product meets international standards.
5. What international certifications do your products have?
Our products have passed multiple international certifications, including:
- CE Certification: Compliant with health, safety, and environmental requirements for the European market.
- TÜV Certification: Compliant with German and international safety standards.
- UL Certification: Compliant with safety standards for the U.S. market. Additionally, our products comply with other relevant certifications and standards, ensuring quality and safety for global markets.
6. Do you offer customized services?
Yes, we offer customization services for global customers. Depending on your needs, we can provide tailored product solutions. Please contact our sales team, and we will provide you with the most suitable products and services based on your requirements.
7. How do I place an order?
You can place an order through the following methods:
- Online ordering: Submit your order directly via our website’s “Products Page,” selecting the required products and quantities.
- Contact Sales: If you have any enquiries, please contact our sales team directly by phone or email and we will provide you with a personalized quotation.
8. What is the warranty period for your products?
We offer a 1-5 year warranty for most of our products, depending on the type and model. Our products also come with long-term technical support and customer service, ensuring that your systems continue to operate at optimal performance.
9. How can I get technical support?
We provide professional technical support to our global customers. You can contact our technical team via:
- Email:sales@tt-sun.com
- Phone: +86 17612051818
